It is part of the requirements we are expected to meet—in other words, our services must be provided in both official languages. That's why we survey our clients to identify their level of satisfaction. In our last survey, the satisfaction rate was 97%. We asked a very specific question of those Canadians who took part in this survey, to determine whether they were satisfied with the quality of in-person and telephone service in terms of official languages.
On February 1st, 2011. See this statement in context.