We are required to provide equivalent service in both official languages. We review complaints. Out of 9.2 million transactions in the last two years, we received 15 complaints. We take steps to revolve any complaints effectively. We resolved all of the above complaints, including three that were made to the Commissioner of Official Languages.
I also have an obligation to our employees. In that respect, it's a matter of seeing that our management team assumes its responsibilities with respect to official languages and official languages promotion in the workplace. I myself act as official languages champion for the executive committee.