First of all, the kit contains an educational tool intended to remind employees of their obligations under the Act, of the benefits in terms of business, and of the reasons why it is important to provide service in both languages. We provide them with scripts that they can use. We are currently working with the managers of these employees, so that this will be included in their performance objectives. Therefore, there will be follow-up, not only in the form of the kit they will receive, but also by our working with the organization responsible for offices and points of service. We will be measuring results by conducting our own tests. What we want to do is send people out to conduct surprise visits, to see whether things are working properly or not, so that we can then make adjustments.
On February 1st, 2011. See this statement in context.