Good morning.
As you know, passport applications very often go through our riding offices. We are also the ones who receive complaints about non-compliance with the Official Languages Act. I can tell you that in Quebec, things are generally working well. However, I am very concerned to discover that, before receiving ratings as low as “D” or “E”, you had no action plan whatsoever.
At Passport Canada, you received an “E” for official languages program management. You say that you have a new program, but how do you intend to implement it? How are you going to change your employees' work habits? It won't be possible to do all of that in one year.