Oh, okay.
Yes, part of the problem was the process that we had in place for responding to complaints that were brought to our attention. We have put a lot of effort into realigning the manner in which complaints are brought to our attention, information is collected, and we respond to the complaints.
Part of the problem we had was that when the complaints came from the Office of the Commissioner of Official Languages to our regional coordinators, they would start some work, but our managers were not necessarily engaged to ensure that things were being done in a timely way. So we've focused on that.
As well, the role played at NHQ by my staff, by Mr. Macaulay's staff, has been enhanced so that we're on top of complaints and are ensuring that we're responding in a timely way.
So yes, the notation was correct, but we've taken some specific actions to rectify that.