That is a very good question. We have, as part of our approach to addressing the issues that have been identified in the report, reminded supervisors and managers of their obligations and their obligations to staff who chose to correspond with them in their language of choice. We have reinforced that. We have identified some gaps that we need to address in terms of helping prepare people to be able to respond. One of the things, as an example, that we're encouraging people to do is to show some leadership. For example, when staff write directly to me—and line staff do on occasion—I always respond to them relatively immediately in the language in which they have written to me.
On February 3rd, 2011. See this statement in context.