As I pointed out, there are several things that we've done, including starting with the issue of enhancing the awareness of supervisors and managers, setting performance objectives in people's performance agreements so that we're moving the yardsticks. We've set very specific goals. Although I've indicated that we're doing work in terms of increasing the awareness of people, that for me is not the end-all and be-all.
On February 3rd, 2011. See this statement in context.