Thanks for coming.
I'll be very brief. There are a couple of things. Obviously this report was a wake-up call. I think we can sense from your answers and your comments that the commissioner got your attention. I don't think there's any question about that. I think there is some hope here because I understand that you're starting to correct some things.
I'd be interested to know.... On page 5 you say that you do a daily verification through the staff in your office to test your ability to actively offer service to the public in both official languages, which is very unique and very innovative. Can you just explain how you do that?