I hope you're going to hold this meeting as soon as possible. I think it's important that you acknowledge your responsibilities. In my opinion, a discussion with the commissioner will make that possible.
The commissioner accused you of not handling complaints in a timely manner, among other things. I'd like to know how many complaints you receive, if you have an internal process for handling them and, if not, what exactly you do. I'd also like to know what you intend to do about the situation that the commissioner pointed out.