I know about a francophone from Tracadie-Sheila who doesn't speak a word of English. She filed a complaint because she was mistreated for not speaking English. The service she received was pitiful. Lawyers from Nova Scotia told me about the situation. Is that acceptable? Can we do anything we like because a person goes to prison? Is it normal to take away all a person's rights, especially those ones? This didn't just happen yesterday, either, but three or four years ago. The commissioner only just did his review and you got a D. There's a problem in your department. How do you plan to rectify it?
On February 3rd, 2011. See this statement in context.