Okay: few complaints in any given year.
At the time I came in--Mr. Bélanger referred to it as tumultuous--I was the stopgap while they figured out what to do with the legislation. The Fédération had launched its lawsuit at that time, so really, I think complaints stopped, because that was the bigger issue: what are the rights? That really helped solidify some of the things the government needed to do, so we weren't getting complaints, and that was part of it.