There is still some work to be done, that is for sure. However, we have done a lot of work since June, starting with discussions at the executive level and a change in perspective in the area of official languages, specifically in the area of client services. We have had discussions with the regions. As Ms. Yeates said, we have also determined what we are going to put into our action plan, including ways of measuring our performance.
On February 15th, 2011. See this statement in context.