In terms of our department, our program management is.... We got an A, and we believe that we're doing quite well, as part of our action plan. With regard to communications and service to the public, we went up one grade. That doesn't mean, by all means, that we're perfect, but we're continuously working on it. We still have to remind our employees about the active offer of providing service to them, either on the phone or in person. That's an area we note that we need to do better.
With regard to language of work, we just discussed the whole thing. You have to constantly stress the language of work and to make sure that our employees are comfortable.
We have an issue on equitable participation. We dropped from an A to a C because in our Quebec region there was a reorganization before I took over as deputy. Out of the 50 anglophone staff we had in Quebec, quite a number of them moved to Ottawa. So our English participation in the Quebec region fell below the 13.4%. We were at 8.1%, and the commissioner was not particularly happy with that, which is why our grade went down. We're really trying very hard to increase our staffing levels in terms of anglophones in Quebec. Today I think we're at 10.6%, so that's an area that needs a lot of attention.
The other report that we gave you is on part seven of the act. That's an area, as was asked earlier, we really have to focus on very hard in terms of making sure that our policies and programs contribute to the development of official-language minority communities.