Thank you, Mr. Chair.
I would also like to welcome you.
First, I would like to congratulate you for your A grade. People need to be congratulated when they deserve it.
Unfortunately, you also have had Ds and Es. That is certainly not encouraging.
Could you explain one thing to me? I am looking at the report, and it looks good. Visual active offer is at 86%, which is good. However visual offer, when you say hello and welcome people in both languages and the other person does not speak your language, it seems to drop down to 30%. Apparently, active offer by your people is provided in 30% of cases.
Ms. MacLeod, you are the official languages champion. You say you have energy for this program. How long have you been working at this department?