I know that the commissioner was quite interested in the matter of saying “Hello; bonjour”. However, imagine you are on Air Canada, and the flight attendant says “Hello; bonjour”, but, when you ask for a glass of orange juice, she says “I don't speak French”. “Jus d'orange” and “orange juice” sounds practically identical.
We are trying to pretend that all our problems will be solved if we say “Hello; bonjour”. But I have some difficulty with the service we have a right to expect after someone says “Hello; bonjour” to us. You really have to put yourself in other people's shoes. If people want service in their language, they have to go to [Inaudible--Editor] the end of the line and wait for someone to come and serve them. They should get the same treatment.
I am referring to service for individuals. It goes beyond “Hello; bonjour”. We could also raise our hands and not need to speak at all. I am talking about the way in which you serve clients. You got 30% for active offer. Saying “Hello; bonjour” to me does not make me all that happy. [Inaudible--Editor]. The issue is really about how you offer services to clients, and what is being done to improve things.