I fully agree with you. When we received our ratings, we were very disappointed. I think it's like anything else. The first assessment has helped us to identify shortcomings.
However, we are happy to note that some figures are very positive. We want to maintain them. The purpose of our action plan is to enable us to keep the good ratings. We received some ratings of 90% and we want to keep them.
We noted that people didn't have the right reflexes in terms of the active offer. In that regard, people sometimes thought that doing half of their message in French and the other half in English was sufficient. We have done that for years.
This year, in addition to doing an investigation to see if the follow-up is being done, we are going to provide very intensive training. We have also added training to the initiation courses at CIDA so that it is very clear from the outset and that people do not take that for granted. We must remind people that it is the law, and remind them of their obligations and rights.