Of course, we will want to meet with the Commissioner of Official Languages to better understand the ratings we received.
Now is not the time to call into question those ratings. We know that we need to improve some things, and that is why we are moving ahead on that front. That said, we also want to understand why we received such low ratings. That would help us understand what we need to change.
As I mentioned, an active service offer can include a response in both official languages. We perhaps do not provide an active offer by saying: "Hello, bonjour, can I help you?" We have to make sure that our employees understand that, as was previously mentioned, people can be intimidated if they are not answered in both official languages from the outset.