I can add that CIDA's Internet site is perfectly bilingual. As regards our service delivery, it's the same thing with our toll free number, and it is centralized. As we mentioned, we do not really have regional offices. We have some representatives, but all service to the public is provided through our Gatineau office.
As mentioned, a memo was sent out regarding telephone messages to remind people again how they should be done. An investigation is underway to ensure that it is done. We also have training for new employees and a package of information. In the action plan, by way of a reminder, we propose developing a small package with key messages to help people so that they understand exactly what to do.
In addition, the champions of official languages from various departments are sharing our best practices. We are trying to learn from what other departments have done. For example, Natural Resources Canada made a short video for parks employees. We are trying to see what we can do to help our employees fully understand the message and the importance of the active offer.