There are two possibilities: either people who are in contact with the public are not sufficiently aware of their obligations under the act, or there is a sort of carelessness or negligence. Neither of these are acceptable. That's what I said earlier to the member. There are certain problems that must be solved, and that is one of them. In certain positions, an active offer of service must be made in both languages. So we need to target 100% in that area.
On February 17th, 2011. See this statement in context.