Thank you, Mr. Chairman.
Good morning. Ms. Dansereau, you don't have to apologize. It happens to everyone; we understand that. Thank you for being here today.
You are one of the departments that has received a good rating in the report of the Commissioner of Official Languages. However, there is always room for improvement.
As you said so well, for your department, client service is very important: it's the priority. And that's clearly stated on the departmental website, where you can consult the job offers. And yet you received a fair rating in that area, even though it's of prime importance. How do you explain that result in the most important area for you?