Guy Lauzon at the Official Languages Committee

On March 8th, 2011. See this statement in context.

March 8th, 2011 / 9:15 a.m.

Conservative

Guy Lauzon Conservative Stormont—Dundas—South Glengarry, ON

Thank you, Mr. Chair.

I would like to welcome our witnesses.

I would like to start with the active offer of service. It is obvious that you have problems with the active offer of service, as do other departments. Your last survey tells us that service is actively offered in 54% of cases to people who ask for it. Is that correct?

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