We should be able to see that in your action plan.
You listed some of the services that you offer, which are very important for the population: Social Insurance Numbers, the Student Loans Program, and the Employment Insurance Program, just to name a few. These are very important services for our citizens. It is important that they can communicate and make themselves understood when they request services from Service Canada.
In his recommendation 6, the commissioner suggests consulting official language minority communities before making any changes that could have an impact on services, and he also recommends that you develop an ongoing feedback mechanism. Has that been done, or is it part of your action plan?