The mark of 58% was for the active offer. When the commissioner's officers phoned the office in the course of their audit, the first thing that the employee said to them, in 58% of the cases, was “hello, bonjour” or “bonjour, hello”—or something of the sort. The active offer is a specific component of our bilingual service.
On March 8th, 2011. See this statement in context.