It should be 100%. That is our objective. The last time we audited the active offer performance, we got a mark of 85%. That is not enough. Saying “hello, bonjour” is not too much to ask. Anyone should be able to do it, and that is the result we are trying to achieve by making every effort that we can possibly make. The mark of 98%...
On March 8th, 2011. See this statement in context.