The 58% figure for active offer performance comes from the Commissioner of Official Languages when this area was last audited. I believe that was in 2008. As he mentioned in his audit, that is in the report you have before you today, we have make considerable efforts since that time using a strategy that was carried out by Mr. Nixon. The commissioner specifically congratulated him in his audit for the leadership he has shown throughout the organization.
If I may, I would like to ask Mr. Nixon to describe the strategy that he implemented.