Community offices were created mainly between 2001 and 2005. This was before Service Canada was established. Third parties were involved, for example, an NGO in a village or in a rural environment. This organization provided people with information on the programs and services offered by the Canadian government. The government contracted with these organizations to provide services. For example, if someone wanted to obtain a Social Insurance Number, they would provide them with all the information needed such as where to call, where to go, and so forth.
On March 8th, 2011. See this statement in context.