In our regional offices, there are many exchanges with official language minority communities. However, we fully agree with the commissioner's perception that the approach is not particularly structured or coordinated and that we must do better to ensure more effective monitoring of our communications.
For example, over the past year, in the Ontario region, we had 34 different contacts with these communities. However, not all the regions we serve provide us with this type of statistics. We thus committed to adopting, by September 2011, a much more structured and coordinated approach and to implementing monitoring measures so that we can check the performance of our regional offices each year.