We're confident that the people in these communities will get to know the outreach service that we provide and will appreciate the enhanced service they will receive. I can understand that they're familiar with the service providers that they have in their community, and that they're familiar with what they've experienced in the past, but we are confident that we will be able to demonstrate that the services they receive through the new approach will in fact be greater than the services they received before.
On March 8th, 2011. See this statement in context.