We are trying to find ways to offer the best possible service. We are working in compliance with the Official Languages Act whose provisions and regulations require us to do things like being properly equipped.
However, in that context, we still want to organize our policies and our approaches so as to serve the people as well as we can, be they anglophones in Quebec or francophones in other regions. This is why we have implemented this approach in those places where the legislation does not require us to have a bilingual office. So we have unilingual offices to serve the people in those specific places. However, we want to make sure that all our front-line agents are trained to give the best possible service, in an equal and fair way, to people who want to speak in either of the official languages.