Yes we do. The last time department officials appeared before your committee, one of your colleagues mentioned the fact that there had been complaints regarding five of our missions abroad. Shortcomings were noted with respect to service delivery in French. We took those complaints very seriously, and we spoke to the heads of the missions concerned. In every case, corrective steps were taken to improve the situation. We also made all of our heads of mission aware of the issue and their duty to ensure that service to the public was available in both languages.
On March 22nd, 2011. See this statement in context.