As we said, the head of the mission is primarily responsible for overseeing the entire mission. We work hard to raise awareness among the heads of mission of their responsibilities. For the most part, I think that they are well aware of those responsibilities. I am going to insist on this aspect when I meet with the heads of mission next year. They will be given a two-week course in May or June. I am going to be speaking to them, and I will emphasize the importance of providing this level of service so that Canadians can be served in the language of their choice.
On March 22nd, 2011. See this statement in context.