So, explain to me how Passport Canada can provide bilingual services across the country through Canada Post, whereas that agency is not bilingual in many regions. Perhaps I didn't put my question properly, but it's well acknowledged that, in a good many places, the agency works on the principle that the number must justify the service. What mechanisms have you put in place at Passport Canada to ensure that people can get information and talk to the persons responsible? Things have changed: in the past, Passport Canada did not use Canada Post as an office to provide information, but now they do.
Do you have any data on that?