Thank you, Mr. Nadeau.
I remember the question well, and the answer is that an Acadian, for example, who speaks French well, has every right to speak French with the client in a unilingual office. An Acadian service provider also has the right to serve the client in the language of his or her own choice. However, I added that the service provider would also have a responsibility to inform the client that there was a bilingual office in another location if the client would prefer to go there.
What we require of our employees is simply for them to provide this information to the client so the client knows that it's a unilingual office and that service will be provided in the language of the employee's choice, but that if the client prefers, they can go to a bilingual office or communicate with the department by telephone because...