She may do so if she wants to speak to me, but she is not part of the clientele served by the department. She would call Passport Canada.
Of the 6,000 employees in the department, between 1,000 to 1,200 work on patents. So we communicate with a very specialized clientele.
The same thing applies to people who inspect antennas, to determine whether or not there has been a violation because someone has installed an illegal antenna. So we intervene in a very specific, precise manner.
We have 1,800 lines for various services, such as bankruptcy trustees, and as a result of recent verifications, we are able to confirm that the services provided are bilingual.