Part IV of the act deals with communications with and services to the public. You obtained a "D" in that regard.
What does that mean? Does it mean that people, retailers or corporations wanting to do business with the Department of Industry in French come up against a wall? Are they only being answered in English?
In the same vein, Canadian Heritage recently responded to a request by Impératif français in a letter that was solely in English. Work needs to be done. If things are so bad at Canadian Heritage, you can imagine the situation at Industry Canada, especially in a business environment that is under the American, anglophone influence.
With regard to services to the public, what barriers are still preventing you from satisfying those who want to be served in French?