Fine.
From what I understand of this process, an organization, business people or citizens can deal with Industry Canada in order to obtain specific information pertaining to the department.
When people contact you, and for all kinds of reasons you cannot reply in the requested language of service, in French, for instance, do you have any mechanism that enables you to put this individual on hold and then transfer him or her to someone else in this office? I do understand that this office may be located in the regions, in the Prairies, the Atlantic provinces or elsewhere. Do you have any mechanism that enables you to provide an adequate response in a reasonable period of time?