Good morning gentlemen and welcome to our committee.
From what I have read, you received a C overall, but as you said earlier, your results fell in a number of categories, in particular with regard to part IV of the Official Languages Act. With regard to the observations on active offer, the Commissioner of Official Languages noted that a visual active offer was available at your department in 87% of cases, between January and April 2010. That is pretty good. However, an active offer in person was only available in 40% of cases. I would like for you to explain that. In a country that is supposedly bilingual, where much is said about linguistic duality and the fact that French and English should be on an equal footing across the country—at least, that is what we francophones believe—how come an active offer is only available in 40% of cases?