Your department is not the first one where this has occurred, and this bothers me. We are talking about active offer by the clerks. In my mind, the clerks must be fully bilingual. We are talking about locations where there are only unilingual anglophones, but we realized that this was not accurate in many cases. French should be on an equal footing with English.
You then talked about Montreal, where the reverse problem occurs. Anglophones represent 13.4% of the population in Quebec. I have asked many people the following question: What criteria do you use to determine whether or not a person is bilingual? When I arrived in Ottawa, I knew how to say "yes", "no" and "toaster". Knowing how to say the word toaster did not make me bilingual. I now am able to express myself in English without being embarrassed
Do you feel that we still have people who are embarrassed to speak the other language? When we hire people, should we not be telling them that it is incumbent upon them to serve citizens in their language?