First, we have tools in order to respond to complaints and to conduct audits, issue notices and also communicate with upper management. Also, the member has raised the idea of going before the courts. We have already intervened before the courts to support Mr. Thibodeau when he made his case. So, such a tool does exist. As Ms. Charlebois explained, the audit allows us to identify exactly the kind of issue that you have raised.
On March 30th, 2010. See this statement in context.