If they do not provide a copy of the complaints they submit directly to Air Canada, I have no way of gaining access to them. If a traveller writes a letter of complaint to the president of Air Canada and sends us a copy, then we will be aware of the situation. For example, if members of Parliament send a complaint to a minister and c.c. me, I will receive a copy of that letter. But if they don't, then there is no way of knowing that complaints have been made.
On March 30th, 2010. See this statement in context.