There is another institution called the court. You have the power to turn to the courts. This is not only a question of respect, it is an obligation under the law. I consider you to be the watchdog of the Official Languages Act. If a complaints-based process does not work, then there is the law and the courts. If Air Canada does not comply with the Official Languages Act, will you feel compelled to call on the courts to ensure compliance?
On March 30th, 2010. See this statement in context.