Good morning and welcome to Ms. McEvoy, Ms. Sénécal and Mr. Galimberti.
As is the case of many Canadians, I think, I am proud to live in a country which has a world-class airline. I am also proud to see that the French language is not only thriving in Quebec, but also in my own province, British Columbia.
I heard three statistics this morning: 55% of your employees are bilingual; you receive 1.5 million complaints, and 1 passenger out of 100 asks for service in both languages.
I am stunned by the level of bilingualism you provide. I am very impressed by the efforts that you are making. I think that we must salute these efforts and not criticize the 1.5 million complaints. We know, thanks to the testimony we have heard this morning, that 15% of the complaints made this year come from here. If you can promise to serve Mr. Godin his orange juice, I think that will bring down the number of complaints.
Can you tell us what can be done to improve the level of service, for example, to encourage more bilingual people to become part of your team?