Is the training provided by unilingual or bilingual people? It is astounding to see that complaints carry through from one report to the next. Each time you are breaking the law, and each time we find ourselves in a similar situation. It gets to the point where we even wonder about all the training, because we always end up in the same situation. There is a lack of commitment somewhere along the line.
On April 13th, 2010. See this statement in context.