To summarize, here is the problem—anglophones do not have the same problem because they do not file complaints. Put yourself in a francophone's shoes: someone who is in economy class and wants to be served, but who is told to wait a moment in order to be served by the bilingual employee in business class; the passenger has to wait for the other flight attendant before he can receive his glass of orange juice. Can you imagine the situation in which that person finds himself?
On April 13th, 2010. See this statement in context.