I understand that in recent years there have been as many as 500 or 600. That's a pretty small number compared to the overall passenger load. Having said that, when I get one letter in my constituency office, that's one thing, but if I get 25 letters, that's symptomatic of a much larger problem. It's not just the number of letters you get. When you consider their passenger volumes of 30 million per year, I think that getting more than 500 is not necessarily significant, but I think it is symptomatic of a problem. There's no doubt about that. There's no denying that. There's no disputing that. Every time you get one complaint, I've got to assume that there are 100 or 200 people who didn't complain.
On April 15th, 2010. See this statement in context.