One of the key factors, when talking about measuring progress, is having the time to do it. When people ask us to measure the impact of an investment over a period of three months, for example, it's difficult. As for results, the investments are often made over the longer term. So how do you do it? Essentially, you have to go and see the people receiving the service, check whether citizens appreciate the service when they receive it, see whether the service was adequate and whether it met their needs. We have to ask ourselves whether, as partners in this investment, we informed the people well, played our role well. Did this funding meet citizens' needs? These are all fundamental questions.
On November 3rd, 2011. See this statement in context.