The member organizations of our federation work directly in the field. It is easy for us to survey the matter, but we have to have the time and resources to do so. As in the case of any business that wants to progress, be efficient and improve its service and performance, I believe it is important to measure the level of satisfaction and to see how we have served citizens. That could be done through a survey or a study in the field in cooperation with the government or even by the government. It's essential for us to be able to measure the efficiency of the services we provide.
On November 24th, 2011. See this statement in context.