Some improvements should be made not so much to the Roadmap as such, but rather to our own world. Under Parts IV, V and VI, the annual reports that the institutions are required to submit are an opportunity for us to identify problem areas, not only from time to time—because there are individual weaknesses—but in a collective fashion.
In the circumstances, some problems have persisted. We are thinking of active offer. Although service is generally offered actively, we see that there are certain weaknesses in personal service, for example. We can also think of meetings, with regard to language of work. This may seem a somewhat trivial subject of interest, but we must consider creating a workplace conducive to the use of both official languages. Employees often report that it is in meetings that they do not feel fully supported in exercising their rights. These are factors that we can identify. There is still work to do in this area.
We are able to take steps to improve matters through the interdepartmental coordination networks, by working with the deputy ministers and deputy heads. So work has not yet been completed on this, but improvements are constantly being made over time.