Thank you, Mr. Chair.
Good morning, Ms. Frenette, gentlemen. Welcome and thank you for your presentations, which will help us understand the subject a little better.
My first questions will be specifically for the representatives of Citizenship and Immigration Canada. In trying to grasp this issue, I was really a little surprised to see that on the report card released by the Office of the Commissioner of Official Languages you were given a "C" as your overall score, a "D" for service to the public and language of work, and a "C" for management of official languages within the department.
First, I know the report is a little dated, having been released in 2009-2010, but how do you explain this situation? Even more importantly, I imagine that you have taken measures to fix the problem. So what measures have been implemented and what results do you anticipate or have you already achieved?