That's what we expect; we find ways to work more intelligently. That's one theme that we note in all the departments, when we ask them about their efforts in this new environment.
Mr. Fraser, in your presentation, you talked about a new framework, or efforts to establish a performance measurement framework. It's one thing to talk about costs, investments, if you will, but performance measurements are something else. Could you give us an overview of how you measure your efforts to see whether you are succeeding in what you do?